Student will learn to conduct focus groups and surveys, design questionnaires, interpret data, and present findings.

After completion of this course, participants will demonstrate the critical understanding of current models of communication skills,

This course provides an overview of Strategic Management & Planning; and introduces the major concepts and approaches to crafting,

The objective of this training course is to provide participants with a comprehensive understanding of customer service and to enhance their abilities in dealing with customers.

The course will cover the organizational mechanism, job description, planning of man power allocation, planning of career tracks, performance evaluation, identifying training needs.

Gained insights into the barriers to managing time effectively and efficiently, understood various approaches to time management and how to effectively apply them.

The aim of this course is to provide attendees with an understanding of the processes and management practices associated with the profession of project management.

The training course will provide an integrated model to solving conflicts in a systematic way.

This course will improve the participants’ capacity to give presentations, to communicate, to utilize media venues and to plan and implement public/promotional activities.

This course provides you with the key elements needed to make your M&E system work. Learn to develop

This course will improve the participants’ capacity to give presentations, to communicate, to utilize media venues and to plan and implement public/promotional activities.

This course covers both TQM philosophy and its practical methods including key concepts, tools, and analytical processes.

The course will cover strengthen the existing competencies around negotiation and influencing, broaden your interpersonal and influencing skills, and use these consciously when needed.

The training course will provide an integrated model to solving conflicts in a systematic way. The trainee will be exposed to the participatory approach in resolving disputes and managing conflict, which is based on WIN-WIN approaches compared to the competitive approach, which is based on the profit and loss by another party. Different approaches to resolving conflict will be introduced, through cases and practical examples.

At the end of this training course, participants will be able to increase their awareness of problem solving steps and problem-solving tools, distinguish root causes from symptoms to identify the right solutions, improve problem solving and decision making skills, and recognize the top ten rules of good decision-making.

The main objectives of the training course are: to ensure that trainers have the essential competencies necessary to meet the training challenges that they are faced with in today`s changing world, to provide formal qualification for those involved in training and development, and to encourages those in training roles to update themselves in new developments in training methodology and delivery system.

This course will cover the relationship between the media and democracy, radio, television, written media, interviewing skills, and planning of media campaigns.